Refund Policy

1. Our Refund Philosophy

We want you to be satisfied with Audioviz. If you're not completely happy with your purchase, we're here to help. This policy outlines how we handle refunds for subscription payments.

2. Eligibility for Refunds

All subscription payments are processed through Creem, our Merchant of Record. Refund eligibility is determined as follows:

• Within 14 days of initial purchase: Full refund available for first-time subscribers of monthly or annual plans.
• Annual plans: Full refund available within 14 days of purchase, or proportional refund if canceled after 14 days.
• Monthly plans: Refund of the current month's payment if requested within 48 hours of the charge.
• After 14 days: No refunds for monthly plans, but you can cancel anytime to prevent future charges.
• Promotional offers: Refunds are not available for discounted or promotional pricing.

3. How to Request a Refund

To request a refund, contact our support team:

Please include in your request:

• The email address associated with your account
• The subscription plan you purchased
• The date of purchase
• A brief explanation of why you're requesting a refund

4. Processing Time

• Approved refunds are processed within 5-10 business days
• Refunds are returned to the original payment method
• Credit card refunds may take an additional 5-10 days to appear on your statement
• You will receive a confirmation email once the refund is processed

5. Cancellation vs. Refunds

It's important to understand the difference:

• Cancellation: Stops future billing. You keep access until the end of your current billing period. No refund for the current period.
• Refund: Returns money for a previous payment. Requires meeting the eligibility criteria above.

You can cancel your subscription at any time through your account settings without requesting a refund.

6. Chargebacks

If you dispute a charge through your bank or credit card company (chargeback), your Audioviz account may be suspended pending resolution. Before initiating a chargeback, please contact us at support@audioviz.ai to resolve any issues.

7. Exceptions

In exceptional circumstances, we may consider refund requests outside the standard policy. Examples include:

• Technical issues that prevented service use for an extended period
• Billing errors or duplicate charges
• Cases of service misrepresentation

Each case is reviewed individually by our support team.

8. Changes to This Policy

We may update this Refund Policy from time to time. The current policy applies to purchases made after any update date.

9. Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us: